Energy guides and advice
Clear explanations and comparisons for household energy decisions.
14 guides shown
- Prices and tariffs
Why cheap wholesale electricity doesn't mean cheap bills
What makes up a household bill, why wholesale price changes reach bills months later, and what the live price shows.
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Energy bills in Northern Ireland
A separate market with no Ofgem price cap, keypad meters and its own comparison tables.
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Smart meter not sending readings: what to check
Display problem or meter problem? What to check, and what your supplier should do.
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Prepayment meters: costs, credit and changing payment method
Costs, emergency and friendly-hours credit, your protections and moving to a credit meter.
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Moving home: energy checklist
Readings on the day, who supplies the new home, and avoiding someone else's debt.
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Low and zero standing-charge tariffs
When a tariff with no daily charge pays, and when the higher unit rate costs more.
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How to read an energy bill
Readings, units, rates, standing charges, VAT and your balance, explained line by line.
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Average household energy use: compare kWh, not just bills
Compare your kWh with Ofgem's benchmarks, and why bedrooms are a weak guide.
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Help paying energy bills
Bill discounts, winter payments, supplier help and where to get free advice.
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Economy 7: is it worth it for your home?
How day and night rates work, the night-use break-even, and common meter traps.
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Why is my energy bill so high?
Estimated readings, how much you use, your rates or your payment: what to check first.
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Gas meter readings: cubic metres, cubic feet and kWh
Read a metric or imperial gas meter and convert the units to kWh the way suppliers do.
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Is my energy Direct Debit too high?
How payments are set, why credit builds in summer, and when to ask for a refund.
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Smart meters and time-of-use tariffs
What a smart meter does, who can get a time-of-use tariff, and the risk of peak rates.
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