Is my Direct Debit right?
Compare your monthly payment with the cost of the energy you are expected to use, allowing for any credit or debt on your account.
Often shown on your bill or annual statement.
Leave empty if the balance is about zero.
Enter your yearly cost and monthly payment to see whether the payment matches your use.
Questions to ask your supplier
- What annual usage, in kWh, is my payment based on?
- Is that from actual readings or an estimate?
- How much of my payment is recovering debt, and over how many months?
- When will my payment next be reviewed?
- Can you refund the credit on my account?
Ofgem's rules say a fixed Direct Debit must be based on the best and most current information, and credit should be refunded promptly when you ask. Ofgem decision.